Banner or Banner Self Service error

Summary

Process for obtaining assistance with a Banner or Banner Self Service error.

Body

Process for obtaining assistance


This article outlines the process customers should follow if an error is encountered with either Banner or Banner Self Service.

Audience


Faculty and staff

Environment


Banner INB and Self Service

 

Instructions


  • If you are staff member experiencing an error in Banner or Banner Self Service, unrelated to access or a functional issue, please contact Ellucian for support at https://login.ellucian.com
    • To create an Ellucian account at https://clientapps.ellucian.com/SignUp and follow the Instructions for Banner Support guidelines.  (attach or include hyperlink).
    • If technical or programmer assistance is required, open a ticket via TDX and include the Ellucian case no and any supporting documentation or screenshots. 

 

Details

Details

Article ID: 11229
Created
Fri 8/23/24 7:15 AM
Modified
Fri 8/23/24 7:15 AM