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How To Resolve Error
The following instructions will resolve a Service Invocation Failed error when attempting to access Internet Native Banner (INB - Admin Pages) from my.Marist.edu.
Audience
Staff with access to INB (Internet Native Banner)
Environment
my.Marist.edu portal
Prerequisites (if applicable)
Access to INB (Internet Native Banner)
Instructions
Accessing INB (Internet Native Banner) in myMarist
- Internet Native Banner (INB - Admin Pages) is accessed within myMarist by first navigating to and authenticating with your Marist Account and Password at my.marist.edu.
- Choose the IT Services tab.
- Choose Internet Native Banner (INB - Admin Pages) in the Banner Services section which is located in the first column.
- A successful connection will display Marist College Production (MARPROD).
- If the connection is not successful, please proceed to the following instruction.
Connection not successful: 'Service Invocation Failed' error
- If the connection to Marist College Production (MARPROD) is not successful, the following screen will display:
Resolving Service Invocation Failed error
- To resolve this error:
- Log out of myMarist
- Log back into myMarist
- Uncheck the Don't Remember Me option displayed below:
Successful connection
- When you have successfully connected, Marist College Production (MARPROD) will display:
For Additional Assistance
If the instructions contained within this article do not resolve the issue, please submit a service request in TeamDynamix: