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When you open the TDX app, you will be able to see the list of tickets that have been assigned to you by clicking on the My Assigned Tickets button. Here you will see any tickets that have been assigned for you to complete.
To open your assigned ticket, you can click on the ticket and it will open.
To make changes to the ticket, click on Update at the bottom of the page.
Update the status of the ticket to it's current status. Definitions of the different statuses can be found below.
Descriptions of each status
| Status |
Definition
|
| New |
This is a new ticket that has not been worked on/assigned. |
| Open |
This is a ticket that has been assigned to a technician. |
| In Process |
The assigned technician is currently working on resolving the issue. Do not change to In Process until actively working on it. |
| Closed |
Issue has been resolved |
You can then add any comments for the ticket. By default comments will be private to only Physical Plant users. If the requestor should see the update, uncheck the box for private comments. You can then also add in users that should be updated of the changes you are making.
When you are finished updating the ticket, click on Save at the bottom.
