Process for obtaining assistance

This article outlines the process customers should follow if an issue is encountered with either the use of Banner or Banner Self Service.

Audience

Faculty and Staff

Environment

Banner INB and Banner Self Service

Instructions

If you are having an issue using Banner or Banner Self Service functionality, please contact the appropriate department for assistance.  If there is a technical issue, the department will create a ticket with the vendor and/or IT support. 

• Registration, Grading   - Registrar at Registrar@marist.edu or 845-575-3250
• Financial Aid, Billing - Student Financial Services at studentfinancialservices@marist.edu or 845-575-3230
• ePaf creation - Student Financial Services at studentemployment@marist.edu or 845-575-3230
• ePaf access - Human Resources at human.resources@marist.edu or 845-575-3349
• Leave/TimeSheet Reporting - Payroll at Payrolloffice@marist.edu or 845-575-3000, x2350
• Purchase Order Requisitions - Purchasing at 845-575-3563
• Finance Self Service Access - Business Office at 845-575-3000, x2495

For Additional Assistance

If there is a technical issue, the department will create a ticket with the vendor and/or IT support.