Getting Started With Voicemail
Overview
The campus voicemail system is Cisco Unity. Cisco Unity receives, stores, and notifies you of voice messages.
Checking your voicemail
When a new voice mail is received, the phone message waiting indicator light on the handset will be red.
- Press the messages
button or dial the Unity Voicemail pilot number at extension 4800.
- Enter your PIN followed by #
New messages automatically play
To reach Unity from outside campus, call 575-4800.
- During greeting playback, press *
- You will then be asked for your ID, which is your four digit extension, followed by #
- Enter your PIN followed by #
New messages automatically play
Note: The first time you log into your voicemail box, you will be required to personalize your mailbox by recording your name, recording a personal greeting, and changing your default password.
Change your standard greeting
The standard greeting plays at all times unless overridden by another greeting, you cannot disable the standard greeting.
- Press the messages
button
- Enter your PIN followed by #
- Press 4,1,1,1 and follow the prompts to edit your standard greeting
- Follow the remaining prompts to edit and save greeting
Recording your alternate greeting
The Alternate Greeting is optional. It can be used for a variety of special situations, such as vacations or a leave of absence. (For example, "I will be out of the office until....") An alternate greeting overrides all other greetings.
- Press the messages button
- Enter your PIN followed by #
- Press 4,1,1,2 and follow the prompts to edit the alternate greeting
Note: Setting your alternate greeting will automatically enable the greeting.
Changing your Voicemail Password (PIN)
- Press the messages button or dial extension 4800
- Enter your PIN followed by #
- Press 431 and follow the prompts to change your PIN
Voicemail shortcut keys
Main menu and shortcuts
| Key |
Task |
| 1 |
Hear message |
| 2 |
Send message |
| 3 |
Review old messages |
| 4 |
Change setup options |
| 4 1 1 |
Change greetings |
| 4 1 2 |
Turn on/off alternate greeting |
| 4 2 1 |
Change message notification |
| 4 2 3 |
Choose full or brief menus |
| 4 3 1 |
Change phone password |
| 4 3 2 |
Change recorded name |
| 5 |
Find messages |
Unity message - voicemail
With the new VoIP deployment one of the significant changes is the ability to retrieve voicemail messages via telephone and by email.
A copy of your voicemail will be sent via email as a .wav file and can be treated like a regular email – forward, delete, mark as private etc…
- Click on the VoiceMessage.wav file to listen to voicemail message
- Deleting the email and .wav does not remove message from Unity voicemail