Cisco Unity Voicemail Instructions

Getting Started With Voicemail

Overview

The campus voicemail system is Cisco Unity. Cisco Unity receives, stores, and notifies you of voice messages.

Checking your voicemail

When a new voice mail is received, the phone message waiting indicator light on the handset will be red. 

  1. Press the messages  button or dial the Unity Voicemail pilot number at extension 4800.
  2. Enter your PIN followed by #
    New messages automatically play

To reach Unity from outside campus, call 575-4800.

  1. During greeting playback, press *
  2. You will then be asked for your ID, which is your four digit extension, followed by #
  3. Enter your PIN followed by #
    New messages automatically play

Note: The first time you log into your voicemail box, you will be required to personalize your mailbox by recording your name, recording a personal greeting, and changing your default password.

 

Change your standard greeting

The standard greeting plays at all times unless overridden by another greeting, you cannot disable the standard greeting.

  1. Press the messages  button
  2. Enter your PIN followed by #
  3. Press 4,1,1,1 and follow the prompts to edit your standard greeting
  4. Follow the remaining prompts to edit and save greeting

 

Recording your alternate greeting

The Alternate Greeting is optional. It can be used for a variety of special situations, such as vacations or a leave of absence. (For example, "I will be out of the office until....") An alternate greeting overrides all other greetings.

  1. Press the messages   button
  2. Enter your PIN followed by #
  3. Press 4,1,1,2 and follow the prompts to edit the alternate greeting

Note: Setting your alternate greeting will automatically enable the greeting.

 

Changing your Voicemail Password (PIN)

  1. Press the messages button or dial extension 4800
  2. Enter your PIN followed by #
  3. Press 431 and follow the prompts to change your PIN

 

Voicemail shortcut keys

Main menu and shortcuts
Key Task
1 Hear message
2 Send message
3 Review old messages
4 Change setup options
4 1 1  Change greetings
4 1 2  Turn on/off alternate greeting
4 2 1 Change message notification
4 2 3 Choose full or brief menus
4 3 1 Change phone password
4 3 2 Change recorded name
5 Find messages

 

Unity message - voicemail

With the new VoIP deployment one of the significant changes is the ability to retrieve voicemail messages via telephone and by email.

A copy of your voicemail will be sent via email as a .wav file and can be treated like a regular email – forward, delete, mark as private etc…

  • Click on the VoiceMessage.wav file to listen to voicemail message
  • Deleting the email and .wav does not remove message from Unity voicemail
Print Article