Resolve 'Service Invocation Failed' error in myMarist

How To Resolve Error

The following instructions will resolve a Service Invocation Failed error when attempting to access Internet Native Banner (INB - Admin Pages) from my.Marist.edu.

Audience

Staff with access to INB (Internet Native Banner)

Environment

my.Marist.edu portal

 

Prerequisites (if applicable)

Access to INB (Internet Native Banner)

 

Instructions

Accessing INB (Internet Native Banner) in myMarist

  • Internet Native Banner (INB - Admin Pages) is accessed within myMarist by first navigating to and authenticating with your Marist Account and Password at my.marist.edu. 
  • Choose the IT Services tab.
  • Choose Internet Native Banner (INB - Admin Pages) in the Banner Services section which is located in the first column.
  • A successful connection will display Marist College Production (MARPROD).
  • If the connection is not successful, please proceed to the following instruction.

 

Connection not successful: 'Service Invocation Failed' error

  • If the connection to Marist College Production (MARPROD) is not successful, the following screen will display:

Service Invocation Failed error access INB from myMarist

Resolving Service Invocation Failed error

  • To resolve this error:
    • Log out of myMarist
    • Log back into myMarist
      • Uncheck the Don't Remember Me option displayed below:

Login screen which identifies Don't Remember Me option

Successful connection 

  • When you have successfully connected, Marist College Production (MARPROD) will display: 

Marist College Production (MARPROD) screen

 

For Additional Assistance

If the instructions contained within this article do not resolve the issue, please submit a service request in TeamDynamix:

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